Privacy Policy
At Sr Labs, we are committed to protecting the privacy and security of our clients’ information. This Privacy Policy outlines how we collect, use, and protect the data you share with us when using our services.
Information We Collect
We collect information that is necessary to provide our high-quality textile testing solutions. This may include:
Business Contact Information: Your name, company name, job title, business address, email address, and phone number.
Project and Sample Details: Information related to the samples you submit for testing, including material descriptions, test requirements, and project specifications.
Billing Information: Financial details required for processing payments, such as bank account information or other payment details.
Website Usage Data: Non-personal information about how you interact with our website, such as your IP address, browser type, and pages visited. This helps us improve our website and services.
How We Use Your Information
The information we collect is used solely for the following business purposes:
To Provide Our Services: To perform the requested textile testing, provide certified reports, and communicate the results to you.
To Manage Our Business Relationship: To process orders, manage accounts, and handle billing and invoicing.
To Communicate With You: To respond to your inquiries, provide customer support, and send important updates about your projects or our services.
To Improve Our Services: To analyze data and feedback to enhance our testing methods and overall service quality.
For Legal and Compliance Purposes: To comply with applicable laws, regulations, and legal processes.
Information Sharing and Disclosure
We respect your privacy and do not sell, trade, or rent your personal information to third parties. We will only share your information in the following limited circumstances:
With Your Consent: When you give us explicit permission to share your information.
With Trusted Service Providers: We may share data with third-party partners who perform services on our behalf, such as courier companies for sample delivery or IT service providers. These partners are required to protect your data and are strictly prohibited from using it for any other purpose.
For Legal Requirements: If required by law, we may disclose your information to government authorities or law enforcement agencies.
Data Security
We take the security of your data seriously. We use a combination of physical, electronic, and procedural safeguards to protect the information we collect from unauthorized access, use, or disclosure. This includes secure servers, data encryption, and restricted access to data for our employees.
